Frequently Asked Questions

A parent or legal guardian is required for the first visit (please bring guardianship papers if you are not the parent), but a letter of permission can be written to let someone else accompany the patient to any follow-up appointments.

Please consult our Appointment Checklist below.

• Parent ID *
• Patient’s insurance card *
• Preferred form of payment *
• Guardianship/legal papers (if needed) *
• New Patient forms (can also be filled out in-office)
• A list of any drug allergies or medications the patient may have
• Any x-rays or CDs already taken
• Directions to the office
• Money for parking

* Required for patient to be seen

See full directions and map on the Locations page.

You may park in sub-level 1 or 2 at the Methodist Plaza parking garage, which can be accessed from Floyd Curl or Ewing Halsell. There is a fee for parking longer than 30 minutes. We are not able to validate parking.

Please see our Cast Care information.

Please consult the Surgery checklist.

Choose from black, maroon, purple, blue, light blue, red, pink, orange, green, light green, yellow, white and camouflage. Waterproof liners for your cast are optional, and insurance companies do not pay for the extra charge.

We currently accept:

• Aetna
• BCBS-OON Par Plan Contract
• Cigna
• Community First-Chip, Medicaid, HMO, PPO
• Humana
• Multiplan Network
• Principal Life Insurance
• Superior HealthPlan-Chip, Medicaid
• Texas True Choice Network
• Traditional TX Medicaid *
• United Healthcare

* We do not accept new Medicaid patients unless they are first seen in the ER at Methodist Children’s Hospital.

We have many contracts with insurance companies. If you do not find your insurance plan on the list, you can call our office for options.

Yes, all charges not covered by insurance become your responsibility.

Payments are collected at time of service.

We accept most major credit cards, including:

• Visa
• MasterCard
• Discover
• American Express

You must present all proof of insurance coverage at time of appointment. Failure to do so may result in claims not filed to the insurance company, and you will be responsible for total charges.

Please call the billing department at 210-692-1613 to speak with our billing specialist.

We do not accept auto or third-party insurance as a form of payment. We will provide the information needed in order to file a claim.

If your insurance company requests an itemized statement, please fill out the Records Release form. Once completed, either fax it to 210-616-0290 or bring it into the office.